[vc_row][vc_column][vc_custom_heading text=”Here are some of the common questions asked. If it is not much of a help, do contact us directly via email hello@techbug.my” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_text_separator title=”ORDERING” border_width=”2″][vc_toggle title=”Pre Orders and Backorders” el_id=”1436610672439-5b02ec28-8239″]TechBug will ship your item(s) as soon as we receive them in our warehouse. Please keep in mind that the arrival date is an estimated time frame and subject to change. The usual timeline is 10 to 14 business days subject to confirmation.

We cannot guarantee that a backorder will be filled. If the backordered item is no longer available, we will cancel the item from your order and notify you via e-mail.

You will be notified if the item is on backorder when you view your cart.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_text_separator title=”PAYMENT” border_width=”2″][vc_toggle title=”I am Malaysia-based, what payment methods do you accept?” el_id=”1436610672679-f456b67a-07a4″]

  1. FPX via Billplz
    • It is now even easier to make payment! We support FPX payment which means you can use Internet banking of any FPX supported banks!
  2. M2U Pay
    • If you are a Maybank2U user, just choose M2U Pay option and you will be spared a lot of hassle!
  3. Credit or Debit card
    • Visa or MasterCard is accepted.
    • Small fee will be charged.
  4. PayPal
    • Verified PayPal account is required.
    • Small fee will be charged.
  5. Online banking | ATM transfer | Cash Deposit
    • You can do online banking for Maybank, CIMB, RHB, Bank Islam, Citibank or HSBC. Bank details will be emailed to you once order is submitted.

TechBug has the right to NOT honour any orders if there is any suspicion of fraud.[/vc_toggle][vc_toggle title=”I am NOT from Malaysia (overseas), can I still order from TechBug? If yes how do I pay?” el_id=”1436610672801-a900d72a-1e8a”]Yes, we accept orders from overseas!

  1. Credit or Debit card
    • Visa or MasterCard is accepted.
    • Billing and shipping address must be the same. If you need to ship to a different address, please email us beforehand.
    • Small fee will be charged. It will be shown BEFORE you subit payment.
  2. PayPal
    • Verified PayPal account is required.
    • Small fee will be charged. It will be shown BEFORE you subit payment.

TechBug has the right to NOT honour any orders if there is any suspicion of fraud.[/vc_toggle][vc_toggle title=”Will there be any fees charged if I pay using credit/debit card or PayPal?” el_id=”1436610673456-75fa22d2-82b1″]Yes there will be a small fee charged as below:

  • Credit/Debit card – 3%
  • PayPal – 5%

The calculation method used is to include % in total amount.

eg. If you purchase an item worth RM100 and pay using credit card, the total (excluding shipping fee if any) is calculated this way – [order total]/0.97 = 100/0.97 = 103.09

Similarly for PayPal, the total (excluding shipping fee if any) will be 100/.95 = 105.26[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_text_separator title=”SHIPPING” border_width=”2″][vc_toggle title=”Will I get FREE shipping if I purchase more than RM200?” el_id=”1463563238270-c63939d3-35fa”]FREE shipping will be valid for the conditions below –

  • orders are shipped to a valid address in Malaysia.
  • order total is RM200 and above after discount.
  • only Standard shipping options is valid for FREE which means order will be delivered in 5 to 7 days.
  • FREE shipping to Sabah, Sarawak & Labuan will be via FlexiPack
[/vc_toggle][vc_toggle title=”What is FlexiPack Domestic?” el_id=”1472034641631-24908e53-fe73″]FlexiPack Domestic is a service by Pos Malaysia which offers low cost shipping to anywhere in Malaysia. For further information click on this link.

Click on this link to find out the Domestic Delivery Standards by Pos Malaysia[/vc_toggle][vc_toggle title=”What are the shipping options?” el_id=”1460045244493-192a5775-a3b7″]We have 2 options for shipping.

a. Standard shipping – ships in 2 to 3 business days. Once item is in stock, we will ship the order after 2 to 3 business day. Shipping to Sabah/ Sarawak/ Labuan will be done via FlexiPack Domestic for this option.

b. Express shipping – ships next business day or earlier. For pre order/backorder items, once item is in stock we will ship the order latest by the next business day. Usually we ship the same business day when possible.[/vc_toggle][vc_toggle title=”Will I get the order in 2 to 3 days if I choose standard shipping?” el_id=”1460044857699-6fb0ac7a-0b0e”]Do bear in mind the difference between shipping and delivery.

Shipping means to pack the products in the order and pass it to the courier agent.

Delivery happens when courier agent passes the package to you.

If you need the item quickly do opt for Express shipping.[/vc_toggle][vc_toggle title=”Who is your local shipping partner(s)?” el_id=”1436610673979-22404e38-f57c”]

  • For Standard shipping in Peninsula Malaysia, we use Skynet or PosLaju while Sabah, Sarawak & Labuan we will use Pos Malaysia’s FlexiPack Domestic service.
  • For Express shipping in Malaysia, we use SkyNet or PosLaju for Peninsula Malaysia and PosLaju service for Sabah, Sarawak & Labuan. If for any reason SkyNet/PosLaju service is not available, we will select another service without prior consent.
[/vc_toggle][vc_toggle title=”Who is your overseas shipping partner(s)?” el_id=”1436672587415-573ceca3-5809″]
  • For express shipping you have the option of DHL or FedEx.
  • For normal shipping, local mail will be used with track and trace option.

You will be given the prices once full address is given. You can choose whichever service you are comfortable with.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator style=”double”][/vc_column][/vc_row]

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